We don’t want to hide behind complicated terms and conditions, so we hope we’ve answered most queries below. If you have any questions, please contact us.

Who owns my website?

You do. This is not a rental package. Of particular importance, we always register domain names to our clients, not to us. If you decide to ‘leave’ you keep your domain name.

Can I update the site myself?

Yes, you will have access to make changes whenever you like, after all – it’s your site! However, many of our clients like to know they can change things if they want, but find it easier to ask us to make the changes for them, which is why we include updates in our monthly fee.

How many changes can I ask you to make?

We understand that sometimes you may want to make a big change, other times a few months could pass with nothing. We expect to spend an average of between 30 minutes and an hour on your site each month – carrying out patches, monitoring backups and making minor changes. If we find you consistently need more than this we’ll have a chat, not spring a bill on you.

If you’re going to be blogging on your site then you’ll almost certainly want to be doing that yourself! However, if you really don’t want to use the system, we can arrange more frequent updates for a small fee. We can even write regular content for you, for a bigger fee!

Is there a minimum term?

No, you can cancel at any time and take your domain name with you. If you want to keep your website and you’ve been with us for less than 12 months, we do ask for a payment to cover to ‘the end of the year.’ Otherwise, we’ll provide you with a full backup of the site to take with you. We can even help you set it up with your own hosting before we say farewell.

If I do cancel, will you just shutdown the site?

No, we will try to help you work out your next steps first. We’ve seen how some of our ‘competitors’ work – shutting down sites at the hint of any change. Just because things are not right now, we’d like you to come back or recommend us your friends and colleagues.